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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tracy Mills

Tracy Mills

October 30, 2024

5  out of  5
rating by Tracy Mills
"They make you feel special and take care of your needs. I really enjoy dealing with Carson, very down to earth and helpful."
We responded:
"Tracy, thank you for recognizing Carson and taking the time to give a great review. We appreciate you."
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Tina Nguyen

October 29, 2024

5  out of  5
rating by Tina Nguyen
"Christy Cleland is always amazing and patience with me. Her professionalism is unmatched and I highly recommend her to anyone that needs help in the areas of insurance."
We responded:
"Tina, thank you for recognizing Christy. She works hard to help our community and policyholders. Her 20 years of experience is invaluable. Thanks again."
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Jessica Backstrom

October 21, 2024

5  out of  5
rating by Jessica Backstrom
"This office is awesome! When it came to needing homeowners insurance quickly due to our previous company not covering our new house type Michelle and Jazmin got a quote to us in no time! We then added our cars to our policy and again, Jazmin got back to us quickly and made sure all of our coverage matched what we already had or better. Every time I reach out to this office they get back to us so quick! Great experience and highly recommend!"
We responded:
"Jessica, thank you very much for recognizing Jazmin and our office. The team works hard and we appreciate you taking your time to recognize the efforts."
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John Olsson

October 19, 2024

5  out of  5
rating by John Olsson
"We have a number of classic cars and motorcycles, all of which are insured through Michelle Ruper. We have found that coverage through State Farm is a better value than the so-called Classic Car insurers. Michelle is our go-to for great coverage on everything."
We responded:
"Thank you John! You have some really cool vehicles and it's a treat for me to be a part of it. Thank you for the great review."
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Reggie Oliver

October 18, 2024

5  out of  5
rating by Reggie Oliver
"Michelle always takes care me and has great customer service. I’m already a client but she still gives ways to save. I highly recommend her."
We responded:
"Reggie, thank you for the 5 star. You are always a pleasure to work with and I appreciate you taking the time to give us a great review. We wouldn't be doing our job if we didn't address coverage pointers and ways to save without reducing necessary coverage."
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Gumshoe Gypsy

October 15, 2024

5  out of  5
rating by Gumshoe Gypsy
"Michelle did a great job explaining everything without any pressure and she took her time. I highly recommend her!!"
We responded:
"Rhonda, thank you for taking the time to give us this very nice review. You are a pleasure to work with! "
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Ashley Lindsay

June 28, 2024

5  out of  5
rating by Ashley Lindsay
"Michell and her Team are professional, extremely responsive and knowledgeable! I highly recommend them!"
We responded:
"Ashley, thank you for the 5 Star review. We greatly appreciate you taking the time to recommend us. "
Profile photo of David Groth

David Groth

May 23, 2024

5  out of  5
rating by David Groth
"I remain very happy with the service by multiple team members through the last 4 years at Michelle's Agency. For a claim today it was Carson going the extra mile. This is why I have State Farm, and they execute perfectly on routine things as well as special help when needed. Helpful, informed and courteous. Thank you!"
We responded:
"David, thank you for taking the time to give us this great review and to recognize Carson. I appreciate your business and happy to make a difference when you need us most."
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Bluevrod05

April 23, 2024

5  out of  5
rating by Bluevrod05
"Recently had to get my roof replaced. So thankful for Michelle and her team. Thanks to their kindness and patience it was a great experience and no surprises! They always treat me like family and make sure I have all the facts to make the best decisions for my home & family! Txs so much Carla"
We responded:
"Thank you very much for the 5 star review and appreciate you taking the time to recognize the team. Shout out to Chuck Hughes with Cargle Brothers in Rome for the spot on roof analysis and professionalism with the roof replacement. "
Profile photo of Lyndsay

Lyndsay

March 28, 2024

5  out of  5
rating by Lyndsay
"Awesome insurance! More affordable than anyone else I've checked out. From the get go while I was shopping, Carson has patiently answered all of my questions and took into consideration my needs, circumstances and budget when helping me decide on coverage. I really like the personal experience I receive and enjoy that I can go to one person for all of my questions. I definitely recommend State Farm Michelle Ruper and would also suggest asking for Carson. I'm sure everyone else is great too. Oh yeah, on a side note, I've just received my 3rd renewal notice and my premium is still comparable to when I first signed up for coverage. That definitely didn't happen with another insurance company I've had in the past where they reel you in on great premiums just to raise it substantially when you renew. Jus sayin'."
We responded:
"Lyndsay, Thank you so much for the great review and for recognizing Carson. He works hard to deliver great customer service and takes pride in his work. I have shown him the review and commended him. Thanks again."
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thegaminglarry

March 20, 2024

5  out of  5
rating by thegaminglarry
"he has been very helpful"
We responded:
"Larry, we thank you for giving Carson a 5 star review. He works hard everyday to take great care of everyone and deliver great customer service. "
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Ursula Barnett

March 6, 2024

5  out of  5
rating by Ursula Barnett
"I was in a car wreck about 4 months ago and the person that hit me. There insurance wasn’t willing to work with me. So I ended up filing my own insurance and I can’t say enough about how they stepped in on my behalf. Michelle Ruper and State Farm worked hard and came to my rescue. They cared about what was going on with there client and worked to make sure everything worked out on my behalf. I’m one happy client after fighting the other insurance for 3 months. Thank you State Farm for everything that you done for me❤️…"
We responded:
"Ursula, thank you for your kind comments. In times like this I'm glad we could bring some smiles and sunshine to your day. Congratulations on your new vehicle as well. "
Profile photo of Victoria Miles

Victoria Miles

January 7, 2024

5  out of  5
rating by Victoria Miles
"Michelle and Matt from Rocket Mortgage were extremely helpful, after being dismissed and becoming disheartened at Regions where we were told we wouldn’t be able to find a home. Within a month of working with Michelle my husband and I are in our dream home! I loved working with her, it was such a comforting and enjoyable experience! She was so easy to talk to and straight forward on what was needed for the process to run smoothly. Instead of being told a house was impossible she said to start looking for what we wanted! I would for sure recommend her!"
We responded:
"Thank you both for your very comments and the great review. I'm glad we could help you get your dream home. "
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Gayle Francis

August 11, 2023

5  out of  5
rating by Gayle Francis
"Michelle and her team have always been there for us, they are literally like a. "good neighbor" always ready to help. She always goes the extra mile or in our case (extra miles) driving an hour out of her way to be there for us with our closing. We really appreciate her extra effort. Gayle and Patrick Francis"
We responded:
"Gayle and Patrick, Thank you so much for the great review. I was happy to help with your Rocket Mortgage State Farm Alliance Refi "
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Christine Freeman

July 14, 2023

5  out of  5
rating by Christine Freeman
"Awesome agency."
We responded:
"Thank you for the 5 star review. We were happy to share available discounts with you and look forward to taking great care of you. "
Profile photo of Southerndream Cedartown

Southerndream Cedartown

June 30, 2023

5  out of  5
rating by Southerndream Cedartown
"This office takes care of our 2 locations. We’ve had to file claims for bad weather and Michelle and her team have always handled everything so I don’t have to! Love these guys!"
We responded:
"Small businesses need support too and we are happy to help! Thanks for the awesome review. "
Profile photo of Pam Dempsey

Pam Dempsey

June 30, 2023

5  out of  5
rating by Pam Dempsey
"Michelle and her team always go the extra mile. Example (and this is just 1 example) we were traveling 550 miles from home. We hit a deer about 300 miles from our destination. The car is not drivable. Since we are out of state on vacation, I made 1 phone call to Michelle and they took care of every detail so I didn’t have to. Forever grateful for this team! They made a terrible situation so much easier!"
We responded:
"Pam, thank you for the great review. We were so glad to get the car to a select service shop and you in a rental car quickly so that you were back on the road. Enjoy the rest of your vacation. "
Profile photo of Wight Fodder

Wight Fodder

May 3, 2023

1  out of  5
rating by Wight Fodder
"STAY AWAY AND SAVE YOURSELF FROM LIERS, CHEATERS, AND THIEFS! They abandoned my policy after they realized they messed up and paid a claim before actually investigating it completely and correctly. Not Only did a ligament in my wrist get torn during the accident, but my New 2001 BMW 740il sport, showroom shape, only had 1 month got illegally PIT manuvered but so did my civil and legal rights got violated all the way around. Including Michelle Roper, never once did she help me with any of this! I guess because I have a past but that's that! STAY AWAY FOR YOUR OWN GOOD!💯"
We responded:
"Dear Dwight Jackson, I'm sorry you feel that we did not do enough regarding this situation, but I can assure you that this was looked into thoroughly at the time of the incident. We do everything to help people. There are many factors that determine your eligibility to have State Farm insurance. If you would like to discuss this situation, please contact me."
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Steven Davis

November 20, 2022

5  out of  5
rating by Steven Davis
"I have never seen a more professional, and hospitable insurance team in my many years of purchasing insurance. Michelle’s whole team will go beyond the normal boundaries to make sure that you have not only the type of coverage needed for the application, but also at the most reasonable price you can find , all the while, making you feel like family . Try them , you will not be disappointed . Sincerely, Steven G. Davis Cedartown, Ga."
We responded:
"Mr. Davis, thank you very much for the kind review. I am truly blessed to have a great team that takes pride in their work and wants everyone to feel welcome. We appreciate the opportunity to earn your business. "
Profile photo of Brittany Price

Brittany Price

November 10, 2022

5  out of  5
rating by Brittany Price
"Wonderful company!! I definitely recommend Christy Westmoreland and Michelle Ruper!! They've been awesome at finding the best coverage for me! They are the BEST! They're professional and a pleasure to deal with. Always has the answers for me and is quick to respond to my emails and phone calls. This is one reason I remain a loyal State Farm customer for 10+ years. Christy and Michelle, you guys ROCK! Good Rates on my insurance is a MAJOR plus for me!!! Thank you ladies!!!!"
We responded:
"Wow, just wow! Thank you so much for this great review. Christy is an important part of our team, so thank you for recognizing her hard work. "
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Kasey Mcbride

September 23, 2022

5  out of  5
rating by Kasey Mcbride
"Not one bad thing I can say about this agency. We have been insured with them for awhile now and Michelle and her team are always there to help. We also just went through refinancing our home. Michelle went above and beyond meeting our needs. If we had questions, she was there with the answer day or night. She made going through the process sooooo much easier. Literally can’t say enough good things about her and her team."
We responded:
"Thank you Kasey! We appreciate the great review. I'm glad you took advantage of our Rocket Mortgage program and that I could help you through the process with an on time, smooth closing."
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Stacy Dingler

September 8, 2022

5  out of  5
rating by Stacy Dingler
"Great service and friendly, they are here to help and get this, you can actually save money!"
We responded:
"Thank you Stacy for taking the time with me so that we could look at how to improve coverage and still save $$."
Profile photo of Scott Porterfield

Scott Porterfield

August 30, 2022

5  out of  5
rating by Scott Porterfield
"Michelle and her Team are AWESOME. They are always responsive and eager to help night or day. Best in the business."
We responded:
"The team takes pride and works hard to deliver great customer service. Thank you for the great review."
Profile photo of Charlotte Pierce

Charlotte Pierce

August 29, 2022

5  out of  5
rating by Charlotte Pierce
"She is the best agent I have ever been with in of my 58 years of driving. She is home folks!!"
We responded:
"Thank you so much Charlotte. It's my pleasure to take great care of our policyholders and participate actively in our community."
Profile photo of Janis Worsham

Janis Worsham

August 27, 2022

5  out of  5
rating by Janis Worsham
"Very responsive. Provides help quickly. Everyone in this agency is friendly and competent. Highly recommend"
We responded:
"Thank you Janis for the great review. I appreciate your confidence in our team."